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Delivery of your Engrave Express Order
- We are OPEN for Online Orders & Shipping Daily -
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Ordering from Engrave Express is easy and there are options to suit everyone
Online Orders - You can order online using this website and we will deliver your order by post or courier to you - you can see the delivery prices and options further down this page
Order In store - Visit us in store Unit 5E Long Rock Industrial Estate, Penzance
Conveniently located on Long Rock Industrial estate with plentiful FREE parking you can order any of our products and services in our store. Many are engraved while you wait, others take from a few hours to a couple of days to complete and we'll call or text to let you know that your order is ready.
Telephone Orders - You can order by telephone for delivery or collection
FREE Local Delivery - For large orders we offer free delivery in our Engrave Express Van for local delivery, contact us for more details
Express Orders - If you need it fast let us know, many of our products can be personalised and ready for you same day. We hold a basic stock from which we can usually create and order to match a customer's needs. We can usually order most other items in with 24-48 hours (mon-fri) contact us to discuss your requirements
If you have any questions about delivery of your order then please do get in touch with us on 01736 350 274 or info@bellgiftgroup.com
Dispatch Times
We normally dispatch most orders within 24 hours (Mon-Fri) Some may take longer due to the manufacturing process or to order in please read the product description for full details
Dispatch times are intended as a guide and are not guaranteed, frequently items are dispatched in shorter times and on occasion some items, personalised items or large orders may take a little longer. Busy trading times such as Christmas, Father's Day, Valentines etc may also lead to longer than normal dispatch times.
Please allow for delivery time in addition to dispatch time when ordering your items.
Free Standard UK Delivery on all orders over £50
If you spend over £50 (excluding tax and delivery charges) then we will deliver it free in the UK.
| Carrier Name | Small item | Normal Item | Big Item | Order total £50 and more normal item | Order total £50 and more big item |
| Pet Id Tags | £ 0.99 | n/a | n/a | n/a | n/a |
| First Class Delivery Delivery time: Royal Mail First Class Normally delivered in 24 hours* |
n/a | £ 3.99 | £ 5.99 | Free | Free |
| Next Day Delivery (Mon–Thurs) Delivery time: Guaranteed Next Day - Signature Required – Orders placed before 1pm* The fastest |
n/a | £ 7.95 | £ 7.95 | £ 7.95 | £ 7.95 |
| Guaranteed Saturday Delivery Delivery time: Guaranteed Saturday delivery Signature Required – Orders placed before 1pm Friday* |
n/a | £ 10.99 | £ 10.99 | £ 10.99 | £ 10.99 |
*Excludes Channel Islands, Isle of Man, UK Highlands & Islands, Northern Ireland
Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail First Class delivery can take up to 3 working days, and Royal Mail Standard delivery can take up to 5 working days. Neither Standard delivery or Fist Class Delivery estimated times are guaranteed.
Our Next Day service is only available on selected items and gifts.
Our Guaranteed Saturday Delivery service is only available on selected products and gifts
Please remember to allow for dispatch time as well as delivery time when ordering your items.
International Delivery
We deliver most of our products and gifts internationally. It ‘s easy to choose international delivery at the check out stage.
| Location | Small postage | Normal postage | Big postage | |
|---|---|---|---|---|
 |
Delivery in Europe Delivery time: Normally delivered within 7 Days |
£ 2.99
|
£ 11.99
|
£ 15.99
|
|
Delivery to the U.S.A Delivery time: Normally delivered within 7-10 Days |
£ 4.99
|
£ 13.99
|
£ 19.99
|
|
Delivery to Asia/Australia Delivery time: Normally delivered within 7-10 Days |
£ 4.99
|
£ 13.99
|
£ 20.99
|
I want my order delivered to another address
You can choose a different delivery address when you go through the checkout. This is helpful should you need your order delivering to a work place or for your purchase to go direct to someone as a gift. Please note: unless asked otherwise the invoice will be sent with the purchase.
I need my order by a specific date
If you need a purchase by a specific date to avoid disappointment we strongly recommend that you contact us to check that the item can be delivered in time and use our Special Next Day (Mon-Fri) Delivery Service or our Next Day Saturday Service
Personalised Products & Gifts Delivery
If you order personalised products or gifts they may take a little longer to dispatch because we have to prepare them just for you. If you order non-personalised items on occasion they may be dispatched separately from your personalised gifts.
Our Next Day service and Guaranteed Saturday delivery service may not be available on all of our personalised products.
I’ve not received my order
Please refer to the Delivery Times section on this page to check the estimated delivery time guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of year.
If your order still hasn’t arrived then please contact us to let us know that you’ve not received your order. We will discuss with you how we will put things right.
Disclaimer – Important Please Read
Whilst we will do everything we possibly can to ensure that your items or gifts arrive within the estimated delivery times, Engrave Express accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail or other courier companies) that we may use to deliver your order.